PauseTimeHelp Center
Answers to the questions we hear most. If you can't find what you need, send us a message from the app: Profile → Send feedback.
Getting started
Do I need an account? No. Meditation, breathing, sleep sounds, water, walking and cycle tracking all work without an account, and your records stay on your device. Sign in with email, phone number, Apple or Google to back up your records and sync them across devices.
How do I change the language or theme? Open Profile → Language, or Profile → Theme color and Theme mode.
Reminders
My reminders don't arrive.
- Allow notifications for PauseTime in your phone's system settings. Profile shows a reminder when notifications are switched off.
- On Android, also allow PauseTime to run in the background and exclude it from battery optimization. Some phone makers stop background apps aggressively.
- Reminders are scheduled on your device, so they work without an internet connection.
Sync and backup
My records didn't sync. Check your connection and make sure you are signed in, then open Stats and pull down to refresh. Records you add offline are uploaded automatically the next time you are online.
Premium
How do I restore a purchase? Open Premium and tap Restore purchases. Use the same Apple ID or Google account that made the purchase.
How do I cancel my subscription?
- iPhone: Settings → your name → Subscriptions → PauseTime.
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions → PauseTime.
Deleting the app or your PauseTime account does not cancel a subscription.
I paid but Premium isn't active. Open Premium and tap Restore purchases. If it still isn't active, send us feedback from Profile → Send feedback and include your order details.
Cycle tracking
How accurate are the predictions? Predictions are estimates based on the dates you log and improve as you record more cycles. PauseTime is not a medical device and must not be used for contraception or to plan or avoid pregnancy.
Can I lock the cycle tracker? Yes. Open the cycle tracker settings and turn on the privacy lock. You can unlock with your passcode or with biometrics.
Your data
How do I export my data? Profile → Account & security → Export my data.
How do I delete my account? Profile → Account & security → Delete account. Your account is deactivated right away and permanently deleted after 7 days. Signing in again within 7 days cancels the deletion.
Contact
Send us a message from the app: Profile → Send feedback.